When Will I be Refunded?
Once we have received the product(s) and if appropriate, any packaging, a refund will be credited to the payment card account within 2 weeks. Please note that it may take up to 14 days for your bank to credit your account. We are not liable, and cannot take responsibility for, any bank charges that you may incur during the refund process.Returns Period
If you change your mind about one of your purchases, under this online returns policy you will have 14 days, from the date you received your goods, to return your product for a full refund (via your original method of payment). If you are returning your goods due to a fault you will have 21 days to return your goods to us for a full refund. You also have a statutory right to cancel your contract within 14 days after which you’ll have a further 14 days to return your goods (please see the cancelling your contract section for further information).
Returning Outside the Returns Period
If you return your purchase by post or courier after the periods outlined above (with the exception of faulty or damaged goods), we reserve the right to refuse you a refund. We may instead return your purchase to you. Prior to sending it, you will be charged the delivery fee applicable to the products and your location.
Proof of Purchase
No refund or exchange will be given without a receipt, dispatch note or other proof of purchase.
Products that Cannot be Returned
The following items cannot be returned within the terms of our refund policy:
- Where, in our opinion, you have not taken reasonable care of goods whilst in your possession and have not been returned with the original packaging.
- Free items
- If you have made a spelling mistake on your order and it has been sent for production.
Refunding Delivery Charges
When you make a purchase online you have up to 14 days to return your unwanted goods to our warehouse. You will be entitled to a full refund, provided you meet the Terms of this policy. Delivery charge will be only refunded in case of Babyuniq supplying wrong or damaged goods.
We are unable to provide a refund of the delivery charges when you are only cancelling part of that order.
If you are returning a faulty product then we will reimburse you for the standard delivery cost of returning the goods to our warehouse.
If you are returning your goods to us from outside the Netherlands, then it is at your own risk. We cannot accept responsibility for items that are damaged or lost in transit. It is also your responsibility to pay any delivery charges, duties and taxes incurred to return you purchase.
If you are returning your goods to us outside the Netherlands because your goods are faulty then we will reimburse you the standard delivery charge, however you will be responsible for any taxes incurred or the additional costs associated with an enhanced delivery service.
BABYUNIQ, Returns Department: 1028, 1780 EA, DEN HELDER, The Netherlands